Have you ever felt like you were drowning without a life jacket? Well over the weekend this is how we felt when we were three staff down due to unexpected sicknesses. Short staffed, our hotel was really under the pump, we pride ourselves on our high standards of quality, customer service and impeccable attention to detail so we really are apologetic to the patrons that came in on Saturday to delayed meal times.
Managing these events going forward
One of the benefits of going through a stressful period like over the weekend is after the initial shock. We then go into the preplanning, set-up, and organising mode to ensure that we’re better prepared if this event ever happens again and to come up with better planning measures to ensure we’re better prepared to ensure it doesn’t happen again.
We sincerely apologiseWe really do strive to be the best restaurant in Queensland with the highest quality produce, so when unexpected events like staff shortages occur, we really do apologise. We have a beautiful extensive range of high end quality produce from fresh oysters to Moreton Bay Bugs so we hope to see our regular customers back again.